Hush Mattress Review (2024)
Disclaimer: We are owned and operated by GoodMorning.com. We hire 3rd-party engineers and use public data to rate mattresses on over 30 criteria that we believe are important. Brands we own—Douglas, Juno, Octave, and Logan & Cove, and Novosbed—are reviewed and advertised where indicated. Views expressed here are our opinions only. Full details.
Disclaimer: We are owned and operated by GoodMorning.com. We hire 3rd-party engineers and use public data to rate mattresses on over 30 criteria that we believe are important. Brands we own—Douglas, Juno, Octave, and Logan & Cove, and Novosbed—are reviewed and advertised where indicated. Views expressed here are our opinions only. Full details.
Hush Mattress Review (2024)
The Hush Arctic Luxe Hybrid a hybrid mattress-in-a-box from the Hush Blankets company.
- One firmness option
- Delivered in a box
- Available only in Canada
Key Features
- Five layers
- Six sizes to choose from
- 13-inch height
- Zoned support
- Matching bedding and accessories
- Free shipping, returns & pickup*
- 100-night sleep trial
- 10-year warranty
* Fees may apply for some remote locations.
Just 100 Reviews in 2 Years? Hush’s Follow-Up Product Shows That a Popular Weighted Blanket Doesn’t Guarantee a Popular Mattress
Hush has never had difficulty selling weighted blankets. It was their popular bedding line that drew in customers, and then enticed Sleep Country to purchase a majority share in the company to the tune of $25 million.
In August 2021, two months before that big payday, Hush announced the launch of their first-ever mattress.
Now renamed the Hush Arctic Luxe Hybrid ($1,695 CAD for a queen), this cooling pillow-top mattress is showing that selling mattresses is another thing entirely from selling weighted blankets and sleep accessories. Now 2 years after launch, the mattress brand has garnered less than 100 customer reviews at the time of publication, some of which are duplicates.
So why is the uptake on Hush mattresses so slow?
Hush Is Being Outcompeted by Other Canadian Mattress Brands
As we’ll explore, Hush is a perfectly good mattress. It has a number of strong qualities and desirable features. But its price ticket is several hundred dollars more than other Canadian mattresses with similar (or better) offerings.
Our Top Hybrid Pick is the Logan & Cove mattress (read review). It too has a quilted pillow-top, four layers, and zoned steel coils. But for around $700 CAD less, Logan & Cove also offers more coils, premium foam, stronger edge support, a longer sleep trial and warranty, and has over 5,000 customer reviews.
An “F” Rating from the Better Business Bureau
There have also been a number of complaints lodged against the company, most notably through the Better Business Bureau, Trustpilot, and even on Reddit. Offsite forums and independent consumer trust agencies are great resources for mattress shoppers, since it’s difficult for mattress brands to control the conversation about their products on these platforms.
Customers have accused Hush of not honouring their mattress return policy, as well as selling inventory not currently in stock.
So, is it worth paying a premium for a Hush mattress? Read on for the rest of in-depth investigation.
You’ll Like This Mattress If You Want…
- A pillow-top mattress for under $2,000
- A cooling fabric cover
- Zoned support
- A Canadian-made mattress
- A mattress delivered in a box
Skip This Mattress If You…
- Want a similar mattress for ~$700 less
- Prefer a choice of mattress firmness
- Want a mattress with good edge support
- Want a longer sleep trial and warranty
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You May Prefer – Logan & Cove
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Logan & Cove | Hush | |
---|---|---|
Rating ( /10) | 9.4 | 6.5 |
Price (Queen) | $999 | $1,695 |
Made in Canada | ||
BBB Rating | A+ | F |
Warranty (Years) | 15 | 10 |
Trial (Nights) | 365 | 100 |
Table of Contents
Jump to any section by clicking the links below:
First Impressions: Straight out of the Box
The Arrival
The Hush Arctic Luxe Hybrid mattress is available for purchase online, offering free shipping within Canada’s ten provinces; however, fees do apply for some remote locations. The mattress arrives within 3–10 business days in a box that requires two people to lift.
The Unboxing
Like other bed-in-a-box mattresses, Hush is simple to unpack. Simply unseal the top of the black-coloured box to remove the compressed mattress inside. Once unboxed, the mattress fully expands to its intended 13-inch height within a few minutes.
The Look
Like its Canadian counterpart, Logan & Cove, the Hush mattress has a pillow-top construction. This fine detail is a mark of luxury as it takes more material and labour to produce than standard Euro-top covers, so many mattress companies are unwilling to add the extra expense. The mattress has a black border design, with adjustment handles sewn into all four sides of the mattress and the Hush nameplate sewn onto its front sidewall. Up top, the white tufted cover emphasizes the softness of the sleep surface.
The Feel
The Hush mattress has a medium-firm feel, though slightly on the firm side. It still allows some sinkage across the mattress thanks to its built-in pillow-top. The mattress loses its firmness around the edges despite a layer of edge support foam, as we will elaborate on in the section below. Finally, Hush’s cover is cool to the touch.
Official Test Results: How Do Engineers Rate the Hush Mattress?
The following results were determined by licensed 3rd-party engineers, commissioned by us:
To be able to accurately rate and compare the performance of the mattresses reviewed on this website, it was necessary to hire licensed 3rd-party engineers. Their independence and operating standards help to ensure the results remain unbiased, valid, and reliable. Each mattress was evaluated using the same strict methodology to protect the overall integrity of the results. The full report is linked below and has been given the official stamp of approval from an APEGA-certified engineer operating under a strict ethical code of conduct.
*Be advised: Mattress testing conducted outside of this professional standard poses a greater risk of validity errors or reviewer bias.*
How Our Engineers Test Each Mattress:
Test Scores | Hush |
---|---|
Firmness: | 6.7 / 10 |
Edge support: | 3.5 / 10 |
Motion isolation: | 7.2 / 10 |
Bounce: | 5.5 / 10 |
Feel & Firmness
Hybrid mattresses are often sought after by shoppers searching for a firm bed with lots of support. Hush describes their own hybrid mattress as a 7.5 out of 10.
According to testing by licensed third-party engineers (commissioned by us), the Hush Arctic Luxe mattress earned a firmness rating of 6.7 / 10. This would classify the mattress as “medium-firm,” which is a little less firm than the company suggests in their marketing materials. This puts it in similar territory as the Logan & Cove Choice mattress.
The Hush mattress should be suitable for a wide variety of sleep styles and comfort preferences. Customers looking for a firm mattress may wish to search elsewhere.
Edge Support
Hybrid mattresses are often favoured for their edge support. Strong, supportive sidewalls provide a solid foundation for you to sit down with stability, easily lift yourself out of bed with minimal strain, and sleep as close as you want to the edge of the mattress. This is why hybrid mattresses are often the preferred choice of elderly citizens or people with mobility issues.
According to testing by licensed engineers (commissioned by us), Hush earned a below-average Edge Support rating of 3.5 /10. Though the Hush mattress does have perimeter edge support foam, this is well below the pillow-top. The edge of the mattress sinks several inches before the support foam can assist with the load, as seen in the image above.
In contrast, the Logan & Cove Choice (read review) has an Edge Support rating of 6.8 / 10.
Motion Isolation
Hush claims on their website that their Arctic Luxe Hybrid mattress has “Zero Motion Transfer.” The test results do not support this claim.
According to testing by licensed third-party engineers (commissioned by us), the Hush mattress earns a motion isolation rating of 7.2 / 10.
This score is above-average for hybrid mattresses, though some vibrations in the mattress are still to be expected. Hush is able to limit motion isolation thanks to two elements of its construction: (1) its bottom support layer of pocketed steel coils, which are able to flex independently; and (2) its multiple layers of foam in its pillow-top, which dampen movement.
If motion isolation is your number one priority in a mattress, we recommend checking out our top hybrid mattress pick, Logan & Cove.
Bounce
Hybrid mattresses tend to have more bounce than their foam counterparts, springing back to shape more quickly. The Hush Arctic Luxe Hybrid is no exception. With an official bounce rating of 5.5 / 10, Hush scores around the middle of the pack among hybrid mattresses.
These scores mean that Hush offers good resilience and should be practical for customers with mobility issues; however, the higher level of responsiveness might occasionally be disruptive for sleepers who share their bed with a partner.
Mattress Construction: What’s the Hush Hybrid Mattress Made Of?
Construction | Hush |
---|---|
Mattress height: | 13" |
Number of layers: | 5 |
Comfort layers: | 0.75" Super Soft Polyurethane Foam with Gel; 1" Gel Memory Foam; 1" Polyurethane Foam |
Transition layer: | 1" Polyurethane Foam |
Support layers: | 8" Zoned Pocketed Coils |
Cover materials: | Polyethylene, Spandex |
Machine washable: | No |
Made in: | Canada |
Hush Mattress Layers
The Hush mattress is made up of five separate layers, combining different types of foam and metal coils to create the mattress’ unique feel and firmness. Though Hush does not publicly list all of its layer details, this information is available upon request.
- First layer: 0.75″ Super Soft polyurethane foam with gel. Sewn into the pillow-top beneath some fibre fill, this top layer provides a cushiony landing, along with some cooling properties. Foam density: Unspecified.
- Second layer: 1 inch of gel memory foam. This layer helps create a contouring effect, providing some “hug” and additional heat dissipation. Foam density: Unspecified.
- Third layer: 1 inch of polyurethane foam. This final layer of the pillow-top serves as a supportive base for the two layers above. Foam density: Unspecified.
- Fourth layer: 1 inch of polyurethane foam. This additional layer of polyurethane actions as a transition zone between the pillow-top above and the steel coils below. Foam density: Unspecified.
- Fifth layer: 8 inches of zoned pocketed coils. This bottom support layer is divided into three zones to assist with spinal alignment. The coils flex independently, helping to minimize motion transfer. This bottom layer is surrounded by a four-inch wall of edge support foam.
Of Note: Hush claims that their mattress includes phase-change material, a thin graphite layer, and “food-grade soy byproduct materials”; however, they do not disclose where in the mattress these materials reside.
Hush Cover
The quilted top cover of the Hush Arctic Luxe Hybrid mattress is made from petroleum-based polyethylene, with 1% spandex for stretch. This white polymer fabric is further infused with a cooling agent to make it feel cool to the touch. The quilting and button-tufting advertise the softness of the sleep surface.
The sidewalls are covered in black upholstery with accent stitching. Fabric handles are sewn into the sides of the cover to assist with rotating the mattress and adjusting it into place on the bed frame.
Care Instructions
Please note that the cover of the Hush mattress is not removeable. The company recommends spot-cleaning the mattress with a solution of baking soda and vinegar, being careful not to use detergent as that may harm the cooling properties of the cover.
Brand Bio: What's the Story Behind Hush?
Company Overview | Hush |
---|---|
Model Launched: | 2021 |
BBB Rating: | F |
Trustpilot Rating: | 3.4 / 5 ("Average") |
Made in: | Canada |
Ownership: | Sleep Country Holdings Inc. |
Warranty: | 10 years |
Where to buy: | Online |
Years before they ever sold their first mattress, the Hush Blankets company rose to prominence by selling weighted blankets. Their popular blanket was well-positioned in 2017 to ride the weighted blanket trend, quickly becoming one of the most popular weighted blankets on the market. Appearances on CBC’s Dragon’s Den and writeups in the Toronto Star helped to capture the attention of Sleep Country, who purchased a majority share of the company in 2021.
In August of 2021, the blanket company expanded their catalog with the introduction of the first Hush mattress.
Delivery, Sleep Trial & Returns
Delivery, Trials, Returns | Hush |
---|---|
Courier: | FedEx |
Shipping cost: | Free shipping |
Shipping time: | 3–10 days |
Sleep trial length: | 100 nights |
Return ease: | Company picks up |
Refund: | Yes, full refund |
Additional fees: | No |
Hush uses third-party couriers to deliver their mattress directly to the customer throughout most parts of Canada. Occasionally, the delivery can be left on a porch or deck while the customer is away from home. Shipping is free for the majority of Canadians, and Hush customers can expect their new mattress to be delivered within ten business days.
Like many bed-in-a-box companies, Hush heavily promotes their sleep trial. This is a period where the buyer can try out the mattress at home for a few months before deciding if they want to keep it or not. At 100 nights, this sleep trial is average in length. Orders are eligible for return between nights 30 and 100.
If you choose to return your Hush mattress during the sleep trial, the company offers free mattress pickup and a full refund upon collection. It is worth noting that Mattress-Reviews.com did not complete the return process, but received this information via the Hush website.
Social & Environmental Impact
Eco-Consciousness | Hush |
---|---|
Green policies: | Unknown |
Social responsibility: | Returns are donated when possible |
Box materials: | Bleached cardboard; Coloured Ink |
Foam materials: | Polyurethane |
Cover materials: | Polyethylene, Spandex |
CertiPUR-US®: | Yes |
Green manufacturing: | "Food-grade soy byproduct materials" used in mattresses |
Price and Size Listings: Hush Mattress
Twin
38″ x 74.5″ x 13″
$1,195 CAD
Twin XL
38″ x 79.5″ x 13″
$1,295 CAD
Double
54″ x 74.5″ x 13″
$1,450 CAD
Queen
60″ x 79.5″ x 13″
$1,695 CAD
King
76″ x 79.5″ x 13″
$1,895 CAD
Cal King
72″ x 83.5″ x 13″
$1,995 CAD
Rating Breakdown: How the Hush Mattress Measures Up
We hire 3rd-party engineers and use public data to rate mattresses on over 25 criteria.
Where Hush Gains Points
- Made in Canada
- Free shipping to major metro areas
- 10-year warranty (conditional)
- Convenient boxed delivery
- CertiPur-US® certified foams
- Above-average motion isolation
- Pillow-top design
- Pocketed coils with zoned support
- Phase-change materials
- Conduit and cooling gel foams
- Full refunds
- Arranged return pickup
Where Hush Could Improve
- Add more firmness options to choose from
- Add perforated or conduit foam
- Add high-density memory foam
- Add machine-washable cover
- Improve upon ‘F’ score from Better Business Bureau
- Collect 1,000 or more owner reviews
Final Thoughts on the Hush Arctic Luxe Hybrid Mattress
The Hush Arctic Luxe Hybrid ($1,195+) is a mattress with a number of admirable qualities. It has a cool-to-the-touch pillow-top that provides gentle contouring. It has a zoned steel coils that reduce motion transfer and support spinal alignment. And the company offers free returns anytime between the 30th and 100th night after delivery.
But what’s difficult to overlook is its high price.
Mattresses that sell in the premium price segment need to offer something special that sets the brand apart from its lower-cost alternatives. If not, why would you ever pay that much? That defining element could be luxury materials, like high-density memory foam. It could be bespoke service with a lifetime warranty. Or it could even be the prestigious brand name itself that justifies the higher price.
But what you cannot do – especially in an industry as competitive as the online mattress industry – is have the highest price AND be outcompeted on features and service.
With competitors like Logan & Cove who strike such a compelling offer in comparison, it’s difficult to recommend Hush’s hybrid mattress.
In fact, this exceptional value is why we named Logan & Cove our Best Hybrid Mattress for 2024.